GPSoverIP GmbH's Customer Support
Support is a key tool and a crucial factor in the success of GPSoverIP. As a user of the GPSoverIP telematics system, our support team is here to assist you with any questions you may have. In addition, they ensure your GPS units remain up to date through regular updates, so you’re always current and can take full advantage of the system’s full range of features.
Support services include, among other things, 24-hour on-site service (if necessary), remote diagnostics, and repairs, all handled by your personal contact person.
How do I generate a trip log? What is the Joker feature for? What settings do I need to configure to trigger an alarm when the car door is opened? Where can I find the OBD port? Which Bluetooth tags are supported? How can I configure all devices with the same settings? How can I analyze a specific telemetry value?
No matter what questions you have, GPSoveIP’s customer support team is happy to assist you.
GPSoverIP GmbH
Hauptbahnhofstr. 2
97424 Schweinfurt
Phone: +49 (0) 9721 7969 7350
Email: support@gpsoverip.de
Hotline-Support
Take advantage of our versatile support team, which resolves a wide variety of issues in no time. To find the best possible solution partner for you, a team member will take your request and assign it to a specialist. You will then be contacted immediately.
How do I generate a logbook? What is the “Joker” feature for? What settings do I need to configure to trigger an alarm when the vehicle door is opened? Where can I find the OBD port? Which Bluetooth TAGs are supported? How can I configure all devices with the same settings? How can I analyze a specific telemetry value?
We offer training sessions for further assistance.
If you need assistance with one of our products, please feel free to contact our support team. Please have your product’s six-digit serial number ready.
GPSoverIP
Phone: +49 (0) 9721 7969 7350
Email: support@gpsoverip.de
Monday through Friday from 8:00 a.m. to 5:00 p.m.
Downloads
Helpful information, documentation, and tools available for download.
In our download section, you’ll find comprehensive and informative documents, as well as documentation and tools (such as the high-level driver for integrating your ERP/CRM system) related to GPSoverIP GmbH’s products and solutions.
If you can’t find what you need, you can simply request it from us via email, phone, or our contact form.
General support information for questions about downloads
Support is a key tool and a crucial factor in our company’s success. As a service provider, we enter into long-term partnerships with our customers and must do more than just ensure functionality:
Users benefit from regular updates (available over the air and, in some cases, in the download section) featuring new functions and performance improvements. If you have specific questions about the download section, please do not hesitate to contact our Customer Support.
Questions and Answers
Read the GPSoverIP Questions and Answers.
Our FAQs are designed to facilitate communication and provide support to development partners for GPSoverIP/DATAoverIP and HLD. Use them to communicate virtually with the GPSoverIP GmbH development team and other developers.
Inquiries submitted via the Q&A page are processed with higher priority.
Together, we will explore selected topics in greater depth using concrete application scenarios as examples. In doing so, the topics discussed will be analyzed from our experts’ perspective to identify necessary actions and develop implementation strategies.
